Positive reviews
Thank customers specifically and avoid identical templates.
Reputation management
How to respond to Google reviews in a useful, human way
A good reply recognises the experience, adds context when needed and avoids turning every conversation into an advert.
NFC + QRGoogle Business ProfileAnalyticsMultiple locations
Ertia5Stars
One standard, individual replies
Define timing, ownership and tone while adapting each answer to the actual review.
Negative reviews
Stay calm, protect privacy and offer a suitable resolution channel.
Escalation
Define which incidents need management review.
01 — 03
How it works
01
Activate the touchpoint
Place NFC and QR where a genuine customer experience naturally ends.
02
Customers tap or scan
They reach the right destination in seconds, with no app to install.
03
Measure and improve
Compare devices, times and locations from the dashboard.
FAQ
Frequently asked questions
No app required
Customers tap or scan and continue in their browser. Your team manages every destination from the Ertia5Stars dashboard.
Can I change the link later?
Yes. Dynamic destinations can be updated without replacing the NFC item or reprinting the QR code.
Does it support multiple locations?
Yes. Each location can have its own devices, languages, destinations and analytics.
Turn more real experiences into useful feedback
We will help you select the right touchpoints, destinations and rollout for your business.